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Book Review: "Killing Cockroaches" by Tony Morgan

I was fortunate enough to get in on a deal that Tony Morgan and his publisher offered: an advance PDF copy of his latest book, “Killing Cockroaches.”  All Iroaches had to do was to write a review for the book and post it on my blog.  Pretty good deal if you ask me!  Now, I love reading, and specifically I love reading books about leadership.  It is a subject that I am learning about and hoping that my learning is translating into better leadership skills on my part.

This book is a perfect book for all “ADD” leaders, as Tony’s format for the book is bite-sized pieces of information, principles and stories that can be quickly read.  Though they may be read quickly, the nuggets of truth in the book get you thinking and Tony’s heart for people is obvious as read through the book.  His mission in life is to help people take their next step towards Jesus, which is a great focus for any of us that claim to be Christ followers. Tony uses a lot of life experiences to give practical advice on how to better lead people and reach people.

Tony’s love and passion for the Church is also seen as he writes frequently about how churches need to wake up and evaluate what they are doing to see if it is being effective in reaching people.  This resonated with me in a huge way as I also have that passion and desire to see the Church be what God intended for it to be: an agent of change for people in this world!

Tony’s book would be a great book to take your church staff through (or any business staff) to help your church evaluate where you are at.  The book will help open up discussion about things that you may have been afraid to talk about as a staff, or maybe you just have not seen.

If for no other reason, buy the book to see the cockroaches running around the pages.  I think that may have been another ploy to get the ADD reader to buy the book!

Granger Community Church Day 2

  • 2:37 PM Jason Petermann - Session 4 will start in 13 minutes…
  • 2:53 PM Jason Petermann - Say it. So what
  • 2:53 PM Jason Petermann - The “so what” helps people integrate their menu, and therefore, their choices
  • 2:54 PM Jason Petermann - the “so what” brings vision to your promotion
  • 2:55 PM Jason Petermann - The “so what” clarifies the practicality and specificity of personal discipleship
  • 2:57 PM Jason Petermann - Laser. Focus.
  • 2:57 PM Jason Petermann - Many years go, Granger had a ministry for EVERYTHING (couples, singles, ladies, mens, etc.)
  • 3:04 PM Jason Petermann - The narrowed their focus to three areas… Groups, Retreats, and Volunteers
  • 3:04 PM Jason Petermann - showing a video of Mark Beeson speaking about this
  • 3:12 PM Jason Petermann - A church OF or WITH small groups
  • 3:13 PM Jason Petermann - a church of: you will expect everyone to be a part of one
  • 3:13 PM Jason Petermann - you’ll elevate the importance of this step over other steps
  • 3:14 PM Jason Petermann - people may feel like the other steps don’t have much significance compared to the step of getting in a small group
  • 3:14 PM Jason Petermann - people may hear if they are not in a small group, you are a substandard christian
  • 3:15 PM Jason Petermann - A church with groups, but focused on relationships is the key
  • 3:16 PM Jason Petermann - biblical teaching is a catalyst for life change and that life change best happens in relationships
  • 3:16 PM Jason Petermann - the experience of grace – unconditional acceptance – in personal relationships is often the open door to receiving God’s grace
  • 3:17 PM Jason Petermann - the care of our church people is best administered by the people with whom they share relationship
  • 3:17 PM Jason Petermann - people will stick in the local church as they connect with others
  • 3:18 PM Jason Petermann - serving is best practiced in a team, a joint effort with others with whom we share mutual mission and relationship
  • 3:18 PM Jason Petermann - Breaking. Barriers.
  • 3:18 PM Jason Petermann - CREATE
  • 3:19 PM Jason Petermann - a name that reduces confusion, fear and baggage (groups?)
  • 3:19 PM Jason Petermann - Create opporunities to tell stories
  • 3:19 PM Jason Petermann - Create ways for people to experiment
  • 3:22 PM Jason Petermann - Clarify… Culture
  • 3:22 PM Jason Petermann - Purpose
  • 3:24 PM Jason Petermann - people are coming with a variety of backgrounds and desires
  • 3:24 PM Jason Petermann - define the purpose of the meeting: to build relationships
  • 3:27 PM Jason Petermann - Granger has four group environments
  • 3:27 PM Jason Petermann - starting point: for marrieds and for singles – 6 weeks
  • 3:34 PM Jason Petermann - turning point: those ready for a change
  • 3:34 PM Jason Petermann - people that want to break addictions, need counseling and other things like that do not go to support groups, the also go to these small groups in turning point
  • 3:36 PM Jason Petermann - these groups promote the fact that these people matter to God
  • 3:37 PM Jason Petermann - 10 week groups
  • 3:37 PM Jason Petermann - none of Grangers groups are “eternal”
  • 3:38 PM Jason Petermann - Viewpoint: the newest “group” addition
  • 3:38 PM Jason Petermann - people that are looking for others to study the Bible with
  • 3:39 PM Jason Petermann - Journey Classes were going to do this, but they were to big
  • 3:39 PM Jason Petermann - these are smaller groups at tables
  • 3:45 PM Jason Petermann - Onramps: too many groups = confusion
  • 3:47 PM Jason Petermann - too challenging = scary
  • 3:55 PM Jason Petermann - Volunteer. Venue.
  • 3:55 PM Jason Petermann - Myths associated with volunteering
  • 3:55 PM Jason Petermann - (we are running out of time!) AHHH!
  • 3:56 PM Jason Petermann - there is no room for me
  • 3:56 PM Jason Petermann - It requires too much time
  • 3:57 PM Jason Petermann - you need to be an extrovert to serve
  • 3:57 PM Jason Petermann - you need to be an introvert
  • 3:57 PM Jason Petermann - only Christ followers can volunteer
  • 3:58 PM Jason Petermann - you must know what you are good at to volunteer
  • 3:58 PM Jason Petermann - (they let you experiment at GCC)
  • 3:58 PM Jason Petermann - Develop on ramps
  • 3:58 PM Jason Petermann - host an expo
  • 3:58 PM Jason Petermann - Get online
  • 3:58 PM Jason Petermann - host a tour
  • 3:58 PM Jason Petermann - (Voluntour)
  • 3:59 PM Jason Petermann - make it simple, whatever you do!
  • 4:00 PM Jason Petermann - wow… end of session 4! Thanks for joining me for the last couple of days!

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Granger Community Church Day 2

  • 1:24 PM Jason Petermann - Human. space.
  • 1:25 PM Jason Petermann - you have public space… anyone and everyone… your service on the weekend
  • 1:25 PM Jason Petermann - social space… people may not know each other, but they have commonality
  • 1:27 PM Jason Petermann - social space in a church may be a class offered… like FPU, guys or ladies retreat
  • 1:28 PM Jason Petermann - personal space
  • 1:28 PM Jason Petermann - people work in the same ministry, meet for Starbucks or a Bible study…
  • 1:28 PM Jason Petermann - conversations are moving along throughout these spaces, getting more personal
  • 1:29 PM Jason Petermann - Intimate space
  • 1:30 PM Jason Petermann - one on one with someone, being very transparent. Knowing the other person has their back…
  • 1:32 PM Jason Petermann - We need to move people along in our churches, but there is nothing that we can do to make the intimate happen…
  • 1:35 PM Jason Petermann - people will likely only have 5-6 friends that are close enough to get to the intimate level
  • 1:37 PM Jason Petermann - We all need each of these four spaces
  • 1:37 PM Jason Petermann - we move in and out of these spaces very fluidly…
  • 1:39 PM Jason Petermann - Granger’s Spaces
  • 1:40 PM Jason Petermann - weekend – Public
  • 1:40 PM Jason Petermann - First Wednesday (mid-week) – public
  • 1:41 PM Jason Petermann - other Wednesdays… Journey Bible classes
  • 1:44 PM Jason Petermann - social spaces
  • 1:44 PM Jason Petermann - Turning Point
  • 1:44 PM Jason Petermann - Starting point
  • 1:44 PM Jason Petermann - Second Saturday
  • 1:45 PM Jason Petermann - Financial Peace
  • 1:46 PM Jason Petermann - table work for a minute or two
  • 1:53 PM Jason Petermann - no matter what we may hope for one of these areas of space, people will make it what they want…
  • 2:02 PM Jason Petermann - Accept the space that you have
  • 2:02 PM Jason Petermann - Leverage the space you ahve
  • 2:02 PM Jason Petermann - Design the space that you have
  • 2:02 PM Jason Petermann - think like a designer
  • 2:03 PM Jason Petermann - We need to ask about our spaces:
  • 2:03 PM Jason Petermann - What kind of space is it
  • 2:03 PM Jason Petermann - what is the purpose of the space
  • 2:03 PM Jason Petermann - who will use that space
  • 2:04 PM Jason Petermann - what is the desired experience in that space
  • 2:04 PM Jason Petermann - (what do you want them to feel?)
  • 2:05 PM Jason Petermann - what do we want people to leave with?
  • 2:06 PM Jason Petermann - a friend? a challenge? a new commitment for the week?
  • 2:06 PM Jason Petermann - Who is responsible for quality control… who will say we have done what we intended to do with this space
  • 2:08 PM Jason Petermann - Minimal. Menu.
  • 2:08 PM Jason Petermann - showing a video
  • 2:14 PM Jason Petermann - Your people have two menus
  • 2:14 PM Jason Petermann - 1. The menu they carry with them
  • 2:14 PM Jason Petermann - 2. the menu we hand them when they come into our church
  • 2:17 PM Jason Petermann - Recommended book: Paradox of Choice by B. Schwartz
  • 2:17 PM Jason Petermann - Stack the menu, pay the price:
  • 2:18 PM Jason Petermann - When the menu is too exhaustive, people simply choose not to choose
  • 2:19 PM Jason Petermann - When the menu is too exhaustive, people delay their choice
  • 2:19 PM Jason Petermann - When the menu is too exhaustive, people experience buyers remorse
  • 2:19 PM Jason Petermann - we need to narrow the choices at our choice
  • 2:21 PM Jason Petermann - Bulletin: when we hand someone the bulletin for the week, we have handed them our new comers packet
  • 2:22 PM Jason Petermann - how do you move people from Sunday to serving if there are no announcements… Granger does “The Feed”
  • 2:23 PM Jason Petermann - a video they show this every week
  • 2:27 PM Jason Petermann - Minimize the menu: the used car salesman approach
  • 2:27 PM Jason Petermann - you wanna move the car off the lot and will do anything to move it,no matter what the customer wants
  • 2:28 PM Jason Petermann - second approach: All-skate approach
  • 2:28 PM Jason Petermann - everyone does everything together
  • 2:30 PM Jason Petermann - both approaches do not work and place expectations on people to be and do them, to be at the same X in their journey
  • 2:31 PM Jason Petermann - end of session 3, session four starts in 15 minutes!

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Granger Community Church Day 2

  • 11:27 AM Jason Petermann - People. Change.
  • 11:28 AM Jason Petermann - There is a difference between being responsible to people and being responsible for people…
  • 11:28 AM Jason Petermann - we are responsible TO people…
  • 11:29 AM Jason Petermann - if we understand that are are responsible TO people, then I understand they have a choice… if I feel responsible for people, I think I should choose for them
  • 11:30 AM Jason Petermann - if we understand that are are responsible TO people, then I know they must figure out their next tep… if I feel responsible for people, I think I should tell them what there next step is
  • 11:31 AM Jason Petermann - if we understand that are are responsible TO people, then I understand they must bear the consequences of their actions… if I feel responsible for people, I assume the guilt, or worse yet the shame for them
  • 11:33 AM Jason Petermann - if we understand that are are responsible TO people, then I share their journeys, offering encouragement and teaching… if I feel responsible for people, I try to direct their journeys, never allowing them to wrestle or mess up
  • 11:39 AM Jason Petermann - if we understand that are are responsible TO people, then I talk to God a lot on their behalf… if I feel responsible for people, I tend to talk to people a lot on God’s behalf… WOW!
  • 11:42 AM Jason Petermann - “If Jesus trusts the Holy Spirit, maybe we should too”
  • 11:42 AM Jason Petermann - It is God that does the growing, we just get in the way…
  • 11:43 AM Jason Petermann - Real. Expectations.
  • 11:45 AM Jason Petermann - Only one thing fills the gap between expectation and unmet expectation: disappointment
  • 11:45 AM Jason Petermann - we need to be clear about what people expect from us…
  • 11:46 AM Jason Petermann - get clear
  • 11:46 AM Jason Petermann - be real about it…
  • 11:46 AM Jason Petermann - we need to call people to own their journeys… if we do that, we better own our own journey
  • 11:46 AM Jason Petermann - everyone has a next step
  • 11:47 AM Jason Petermann - Be simple.
  • 11:48 AM Jason Petermann - We make things WAY to complicated for other people (need to get Kem Meyers book on March 26)
  • 11:49 AM Jason Petermann - people will give their lives away to serving
  • 11:50 AM Jason Petermann - we have to find a way to make everything that we do in the church to connect to the idea of people being on their journey
  • 11:54 AM Jason Petermann - Story. Telling.
  • 11:54 AM Jason Petermann - Kathy Guy is joining mark now
  • 11:54 AM Jason Petermann - The power of story…
  • 11:55 AM Jason Petermann - when we here the stories of people, we realize we are not alone
  • 12:01 PM Jason Petermann - showing a video about how no one is alone in the struggles of life… very real and raw stuff
  • 12:06 PM Jason Petermann - when we here the stories of people, we realize my story matters to someone else
  • 12:07 PM Jason Petermann - when we here the stories of people, we realize that other people’s stories matter too
  • 12:10 PM Jason Petermann - when we here the stories of people, we realize that my story connects with God’s story and stories of others around me
  • 12:14 PM Jason Petermann - Story telling requires space for people
  • 12:14 PM Jason Petermann - space for them to tell their story
  • 12:15 PM Jason Petermann - churches need to be the best at creating spaces for people to tell their stories. The church should be better at that than Starbucks and the bar
  • 12:15 PM Jason Petermann - unfortunately, people find more acceptance in those places than the church… (shame on us…)
  • 12:15 PM Jason Petermann - our church should not be a haven for Christians, but for the people that Christians are suppose to love…
  • 12:17 PM Jason Petermann - table sharing now…
  • 12:27 PM Jason Petermann - That is the end of session 3. We will be back after lunch for Session 3 (about 1:15 EST)

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Granger Community Church Day 2

  • 9:48 AM Jason Petermann - Some introductions of people to start the session
  • 9:51 AM Jason Petermann - First Impressions – to make someone feel like they belong when they first visit
  • 9:52 AM Jason Petermann - Lasting Impressions… how to get someone to come back…
  • 9:53 AM Jason Petermann - Mark is explaining how he came to Granger, and how he felt about the place. The DNA just fit
  • 9:55 AM Jason Petermann - Questions we often ask about our returning guests:
  • 9:55 AM Jason Petermann - How do we get people to join our church?
  • 9:56 AM Jason Petermann - What curriculm?
  • 9:57 AM Jason Petermann - What if we first asked… what are people generally looking for?
  • 9:57 AM Jason Petermann - why do people come the first time?
  • 9:57 AM Jason Petermann - what might want to make people stay
  • 9:58 AM Jason Petermann - what are we trying to do?
  • 9:59 AM Jason Petermann - a lot of times, we rush things for people… we can make their journey awkward…
  • 9:59 AM Jason Petermann - showing a video…
  • 10:05 AM Jason Petermann - this is a great video… got do this one
  • 10:07 AM Jason Petermann - I wonder if sometimes we don’t escalate our expectations so fast that we make them feel awkward…
  • 10:10 AM Jason Petermann - table talk time…
  • 10:11 AM Jason Petermann - questions being asked are: “What do you believe motivates people to come back a second and third time?”
  • 10:12 AM Jason Petermann - needs being met, relationships, finding other people that are like them…
  • 10:13 AM Jason Petermann - Why do you want guests to come back? what do you hope motivates them?
  • 10:13 AM Jason Petermann - needs being met, relationships desired and developed
  • 10:14 AM Jason Petermann - lots of discussion in the room about these questions now
  • 10:15 AM Jason Petermann - People Matter
  • 10:16 AM Jason Petermann - People like to hide…
  • 10:16 AM Jason Petermann - we started that at a young age… peek-a-boo and hide and seek
  • 10:17 AM Jason Petermann - it is cute when you are young, but not when you get older
  • 10:19 AM Jason Petermann - big challenge is that we say that we will accept someone… when…
  • 10:19 AM Jason Petermann - when we do not feel accepted or like we belong, we hide
  • 10:20 AM Jason Petermann - our job is to create an enviroment that we accept them right where they are… right now… even after a week, 6 weeks, 6 months
  • 10:20 AM Jason Petermann - it does not matter how long it takes someone…
  • 10:20 AM Jason Petermann - we put a time-line on people, and that can be unrealistic
  • 10:21 AM Jason Petermann - What do you want a person’s life to look like after being around your church for… 2-3 weeks, 2-3 months, 2-3 years?
  • 10:21 AM Jason Petermann - when speaking of matuity and life change, the Bible uses “grow” language
  • 10:22 AM Jason Petermann - we think we can a little miracle grow on people and they will spring up overnight… the Bible talks nothing of that
  • 10:23 AM Jason Petermann - Romans 1:11 – “For I long to visit you so I can bring you some spiritual gift that will help you grow strong in the Lord.”
  • 10:25 AM Jason Petermann - ven in life, growth takes time
  • 10:25 AM Jason Petermann - a baby is not mature… neither is a 3-4 year old, or a 16yr old… or a 35 year old
  • 10:26 AM Jason Petermann - as we look over our own shoulder, we can see our growth process
  • 10:26 AM Jason Petermann - if we are in a process, why shouldn’t those in the church be in a process
  • 10:26 AM Jason Petermann - Not New
  • 10:27 AM Jason Petermann - How long does it take before someone is not new…
  • 10:31 AM Jason Petermann - discussions about that now in the room…
  • 10:31 AM Jason Petermann - everyone likes that “new” treatment
  • 10:31 AM Jason Petermann - we have to continue to communicate value
  • 10:32 AM Jason Petermann - What doesn’t change: 1. Intrinsic value
  • 10:33 AM Jason Petermann - people are always valuable
  • 10:33 AM Jason Petermann - 2. the need for respect does not change
  • 10:33 AM Jason Petermann - 3. Only one “you are here” X
  • 10:33 AM Jason Petermann - (x – where you are in your journey)
  • 10:33 AM Jason Petermann - 4. Life is about journey
  • 10:34 AM Jason Petermann - it is important to remember that we are where we are… and that is not a problem. We are in a journey
  • 10:34 AM Jason Petermann - video of Mark Beeson talking about the “X”
  • 10:39 AM Jason Petermann - wow, great video illustrating a journey…
  • 10:39 AM Jason Petermann - 5. God’s grace does not change because we are not new
  • 10:43 AM Jason Petermann - we want people to belong, God’s grace makes that possible
  • 10:44 AM Jason Petermann - Manychurches make it harder to join them than Jesus did to follow Him… ouch! Very true of many churches though! wow!
  • 10:47 AM Jason Petermann - Membership. Assimilation. Belonging.
  • 10:47 AM Jason Petermann - Invite people to something bigger than themselves
  • 10:47 AM Jason Petermann - we should invite people to the movement of Jesus Christ
  • 10:48 AM Jason Petermann - what if we invite people to the movement instead of joining our church
  • 10:48 AM Jason Petermann - What if we invite them to relationship, not a list of rules
  • 10:48 AM Jason Petermann - what if we invite them to a partnership, not merely a covenant
  • 10:50 AM Jason Petermann - partnership communicates everyone carrying their part of the load…
  • 10:50 AM Jason Petermann - another video with Mark Beeson…
  • 10:51 AM Jason Petermann - Mark Beeson is a master at casting vision… wow!
  • 10:52 AM Jason Petermann - what if we invite people to belong to something they want to be a part of
  • 10:53 AM Jason Petermann - taking questions from the floor now…
  • 10:57 AM Jason Petermann - the words recruit and assimilate put bulls-eyes on peoples backs
  • 10:58 AM Jason Petermann - the whole tone that needs to be communicated is “You are on your journey, it is yours.. whatever steps you take are up to you…”
  • 10:59 AM Jason Petermann - end of session 1… back for session 2 in about 15 minutes…

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Granger Community Church Workshops

  • 2:46 PM Jason Petermann - Session 4 about to start in 10 minutes…
  • 2:54 PM Jason Petermann - a little Q & A for now…
  • 2:57 PM Jason Petermann - Granger does a Voluntour every 6 weeks.
  • 2:58 PM Jason Petermann - Voluntour gives people the opportunity to see different ministries to see where they might be interested
  • 3:04 PM Jason Petermann - now, on to training
  • 3:04 PM Jason Petermann - uses the acronym “hello”
  • 3:04 PM Jason Petermann - H – Hello
  • 3:06 PM Jason Petermann - people needed to be acknowledged quickly and genuinely
  • 3:07 PM Jason Petermann - It is awkward for someone to walk in and no one say anything to them…
  • 3:10 PM Jason Petermann - Read people’s body language to know what they are expecting… to shake hand or not..
  • 3:14 PM Jason Petermann - acknowledgment gives worth and value
  • 3:15 PM Jason Petermann - a lot of discussion on this point
  • 3:18 PM Jason Petermann - e – engage
  • 3:19 PM Jason Petermann - when you engage, you drop everything that you are going
  • 3:19 PM Jason Petermann - you need to focus on the individual
  • 3:20 PM Jason Petermann - when you do not keep eye contact, it communicates that other things are more important…
  • 3:22 PM Jason Petermann - our team needs to realize they are there for other people, that has to be their focus
  • 3:24 PM Jason Petermann - we want people to develop community while serving, but they also need to keep guests priority
  • 3:24 PM Jason Petermann - l – listen
  • 3:25 PM Jason Petermann - make eye contact
  • 3:25 PM Jason Petermann - l – listen some more
  • 3:25 PM Jason Petermann - REALLY listen!
  • 3:28 PM Jason Petermann - Listening may mean that we need to ask some questions to help them
  • 3:30 PM Jason Petermann - o – offer assitance
  • 3:34 PM Jason Petermann - escort people, do not point
  • 3:34 PM Jason Petermann - find out where the kids need to go (want to go)
  • 3:36 PM Jason Petermann - if a team member cannot escort, they need to hand-off
  • 3:36 PM Jason Petermann - a hand-off is a great way to introduce a guest to other people
  • 3:51 PM Jason Petermann - Mark is finishing up… with a video
  • 3:56 PM Jason Petermann - great video of someone who experienced life-change because of the First Impressions team… what a story!
  • 3:56 PM Jason Petermann - end of session 4!
  • 3:56 PM Jason Petermann - Will be blogging Lasting Impressions tomorrow!

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Granger Community Church Workshops

  • 1:23 PM Jason Petermann - Session 3 about to start!
  • 1:27 PM Jason Petermann - Mark says there focus at Granger is to reach the self-made, married man with a couple kids that has a boat, maybe a lake house. Does not think he really needs anyone, especially God. “If we can reach him, we can reach anyone.”
  • 1:28 PM Jason Petermann - We do the things we do on the weekends that we do for him…
  • 1:30 PM Jason Petermann - just kind of chit-chatting for the moment… I love how real the people here at Granger are… they are consumed with Jesus, and with reaching others for HIM!
  • 1:30 PM Jason Petermann - …that is so contagious!
  • 1:34 PM Jason Petermann - Too many people overvalue what they are not and undervalue what they are
  • 1:34 PM Jason Petermann - In other words, there are people who think they are good at something that they are really not good at, but are not using what they are good at…
  • 1:35 PM Jason Petermann - they are not fully aware of what God created them to be and do
  • 1:37 PM Jason Petermann - Mark is talking about S.H.A.P.E. from Saddleback
  • 1:37 PM Jason Petermann - S- Spritual gifts
  • 1:37 PM Jason Petermann - we each have gifts that are given to us by God
  • 1:38 PM Jason Petermann - H-heart – we each have a passion for something… our heart beats for something
  • 1:38 PM Jason Petermann - A – Abilities Some skills are learned, some are natural
  • 1:38 PM Jason Petermann - P – Personality
  • 1:38 PM Jason Petermann - E – Experience
  • 1:39 PM Jason Petermann - All of these things make up our DNA for service in our church
  • 1:40 PM Jason Petermann - If we take First Impressions seriously, we will be intentional about the people that are on the team
  • 1:52 PM Jason Petermann - Mark is talking about tough conversations that you may have to have with volunteers…
  • 1:53 PM Jason Petermann - those are tough conversations, but the Kingdom deserves the very best from us, and from those that are volunteering…
  • 1:54 PM Jason Petermann - You are doing no one any good by allowing someone to not be giving their all in teir involvement to something they have committed to…
  • 1:55 PM Jason Petermann - talking about branding now… we associate places with faces…
  • 1:55 PM Jason Petermann - tose faces are people that serve us, and either give us good or bad experiences
  • 1:59 PM Jason Petermann - people create the brand
  • 1:59 PM Jason Petermann - when you think of Starbucks, you think of the people that serve you… when they get to know you and and know what you like…that creates a brand for the company
  • 2:04 PM Jason Petermann - We should be very aware of those that we are allowing to serve on the First Impressions team, they are creating our brand…
  • 2:05 PM Jason Petermann - Phil. 2:5 – You must have the same attitude that Christ Jesus had.
  • 2:06 PM Jason Petermann - the attitude of your team must carry through to everyday life
  • 2:06 PM Jason Petermann - Building your team….
  • 2:12 PM Jason Petermann - We need to begin with the end in mind…
  • 2:12 PM Jason Petermann - What do we want our guest to experience?
  • 2:12 PM Jason Petermann - What volunteer roles do I need to have in place in order to make this happen?
  • 2:13 PM Jason Petermann - Do the volunteers clearly understand what is expected of them?
  • 2:14 PM Jason Petermann - decide what you need to have, and then create what it should look like…
  • 2:15 PM Jason Petermann - There is a difference between recruiting and inviting
  • 2:15 PM Jason Petermann - recruiting makes someone a target… a means to and end… impersonal
  • 2:16 PM Jason Petermann - invitation puts the focus on the person and an opportunity
  • 2:17 PM Jason Petermann - a 90 second invite is all that is needed…
  • 2:17 PM Jason Petermann - 3 parts…
  • 2:17 PM Jason Petermann - 1. affirm why you are asking them in the first place
  • 2:18 PM Jason Petermann - what do you see in them that is making you ask them to be a part of something…
  • 2:18 PM Jason Petermann - affirm their abilities
  • 2:18 PM Jason Petermann - 2. Explain what the opportunity is
  • 2:19 PM Jason Petermann - letting them know there is an opportunity to use their gifts
  • 2:19 PM Jason Petermann - 3. Explain your passion for the ministry
  • 2:20 PM Jason Petermann - do not talk about schedule or duties yet…
  • 2:20 PM Jason Petermann - the best way to get volunteers is by the volunteers that you have to shoulder-tap
  • 2:22 PM Jason Petermann - a leader only has so many people to draw from…
  • 2:22 PM Jason Petermann - we need to let the new people that we have to invite people to serve with them… they have more contacts than the leader does…
  • 2:27 PM Jason Petermann - Vision…
  • 2:27 PM Jason Petermann - a few comments…
  • 2:27 PM Jason Petermann - everybody on the team has to own the vision
  • 2:28 PM Jason Petermann - it has to be something that drives them, that is their heartbeat
  • 2:28 PM Jason Petermann - the vision is lived out on the volunteer level
  • 2:28 PM Jason Petermann - vision has to be repeated
  • 2:29 PM Jason Petermann - Vision leaks… so you have to constantly be re-casting the vision
  • 2:44 PM Jason Petermann - end of session 3… session 4 in about 10 minutes

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Granger Community Church Workshops

  • 11:23 AM Jason Petermann - Session #2 about to start… Mark is taking some questions right now. One question was about financing the WOW! factor in your church… his answer? The people of your church provide the wow… great answer!
  • 11:31 AM Jason Petermann - Question about how to care for the older people of the church while trying to reach people…
  • 11:33 AM Jason Petermann - Mark answered this way… at some point, people have to realize that coming to the church and being a part of the church are two different things. if you are coming to the church, everything GCC does is about you, if you are a part of the church, then everything is about others… big difference in focus.
  • 11:34 AM Jason Petermann - Not everything done appeals to everyones taste, but it is all a part of the focus of reaching people and helping them take their next step…
  • 11:40 AM Jason Petermann - starting now… first topic: we need to identify the distractions BEFORE your guests are distracted
  • 11:41 AM Jason Petermann - Illustration – you could go a place to eat that had the greatest food in the world, but if the service is bad, you do not focus on the food, you focus on the poor service… that is all you think about
  • 11:42 AM Jason Petermann - It is the same in our churches, you can have the greatest message in the world (and we do – the Gospel of Jesus Christ!) but if their is a distraction, that is where the focus will be.
  • 11:44 AM Jason Petermann - Distractions in the church are not about profit and loss like in a company, distractions in the church are about eternity…
  • 11:45 AM Jason Petermann - People that come to church need to hear what God is speaking to them about, without distraction…
  • 11:45 AM Jason Petermann - We need to remove distraction so people can see jesus
  • 11:46 AM Jason Petermann - In medical field, there are red rules and blue rules
  • 11:46 AM Jason Petermann - red rules cannot be broken… it is a matter of life and death
  • 11:47 AM Jason Petermann - blue rules exist to maintain organization and order…
  • 11:50 AM Jason Petermann - Some of the rules we have in church are blue rules but we treat them as red
  • 11:50 AM Jason Petermann - we have to communicate to our volunteers which rules are blue and which ones are red so that they know
  • 11:50 AM Jason Petermann - if we do not, they will treat all rules as red rules
  • 11:55 AM Jason Petermann - Our teams need to be empowered with the Golden Rule, and to act according to the guests need at the moment
  • 11:56 AM Jason Petermann - Only Nordstrom rule: Use your good judgment in all situations. There will be no additional rules…
  • 11:57 AM Jason Petermann - Good question: what rules are keeping people from coming to your church?
  • 11:57 AM Jason Petermann - showing a video clip
  • 11:58 AM Jason Petermann - Sometimes we are the WOW! busters
  • 11:58 AM Jason Petermann - 5 things you do not want to hear from your team…
  • 11:59 AM Jason Petermann - 1. I did not know I was serving today
  • 12:00 PM Jason Petermann - Someone needs to own the schedule to remind the volunteers
  • 12:00 PM Jason Petermann - people do forget, life happens in between times when people serve
  • 12:00 PM Jason Petermann - 2. What is wrong with what I am wearing…
  • 12:01 PM Jason Petermann - Your guests are coming in asking, “Is there anyone here like me?”
  • 12:02 PM Jason Petermann - People need to be who they are… so your teams need to be themselves. You will get a good representation of people that way. Just expect neatness…
  • 12:02 PM Jason Petermann - State the expectations to your team
  • 12:03 PM Jason Petermann - 3. You don’t need me
  • 12:03 PM Jason Petermann - people need to know that they are important. we need to communicate value to them as a team member
  • 12:06 PM Jason Petermann - Let people know that you are expecting them to be there for the assignment. That communicates value and importance of them being there
  • 12:06 PM Jason Petermann - 4. Are we done yet?
  • 12:07 PM Jason Petermann - Like the person at Wal-Mart when you ask how they are and they say “I will be better in 15 minutes when I get off”
  • 12:07 PM Jason Petermann - that makes the customer feel like they do not want to be there to serve them (and they are getting paid)
  • 12:08 PM Jason Petermann - our volunteers need to communicate that they LOVE being there… that gives the guest a feeling of confidence in their decision to be there
  • 12:10 PM Jason Petermann - 5. They, them and you guys
  • 12:10 PM Jason Petermann - that communicates a lack of ownership from your volunteers
  • 12:11 PM Jason Petermann - everyone that belongs to the church is on the team… it is we and us
  • 12:12 PM Jason Petermann - These comments create distraction and bust the WOW experience
    that guests should have!
  • 12:13 PM Jason Petermann - In the first ten minutes we want our guests to say the are impressed
  • 12:14 PM Jason Petermann - when they can say that, it means that distractions have been removed and we have communicated value
  • 12:14 PM Jason Petermann - Our churches have competition…
  • 12:14 PM Jason Petermann - it is NOT the church down the street
  • 12:15 PM Jason Petermann - it is any experience that our guests have that bring them a WOW experience
  • 12:16 PM Jason Petermann - people compare experiences to other great experiences… it sets a level of expectation
  • 12:17 PM Jason Petermann - when people come into our churches, they will compare it to some other experience
  • 12:18 PM Jason Petermann - The church should be the pinnacle of a WOW experience for people…
  • 12:20 PM Jason Petermann - the experience that people have in our church on the weekend should make them want to come back next weekend. That is the next BIG step for unchurched people
  • 12:21 PM Jason Petermann - time for a table discussion..
  • 12:30 PM Jason Petermann - lunch break…

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Granger Community Church Workshops

  • 9:43 AM Jason Petermann - Welcome everyone! The “First Impressions” Session 1 is about to start…
  • 9:44 AM Jason Petermann - This session is held by Mark Waltz, Pastor of Connections here at Granger Community Church
  • 9:45 AM Jason Petermann - Starting out with a video. A little Hip-Hop to start us out…
  • 9:48 AM Jason Petermann - Pics of Granger staff and church people… baptisms, short clips of their services and people making life change…
  • 9:50 AM Jason Petermann - Talking about how to create an environment that is appealing to those who are far from Christ… telling his story of how he came to Granger
  • 9:51 AM Jason Petermann - Mark has a very diverse background, ministry and non-ministry related…
  • 9:54 AM Jason Petermann - Pretty diverse group in the room as well… Lead pastors, lay leaders, staff members
  • 9:56 AM Jason Petermann - Mark is having us write our impressions about 5 things… Starbucks, DMV, A person in the room, our church and the last hotel we were at
  • 9:57 AM Jason Petermann - Giving this illustration to show what impressions we get from these different places/people
  • 10:00 AM Jason Petermann - “We have initial impressions of places and people without even thinking of it.”
  • 10:02 AM Jason Petermann - “We turn on the radio, and we do not listen very long to a station before we decide if we want to keep it on that station or not…”
  • 10:02 AM Jason Petermann - First Impressions matter to our guests…
  • 10:03 AM Jason Petermann - We have all been places that we will never go to again because of the impressions we got”
  • 10:04 AM Jason Petermann - Showing a clip from an Adam Sandler movie… “Anger Management”
  • 10:06 AM Jason Petermann - Group time to discuss some questions at our table…
  • 10:10 AM Jason Petermann - Interesting discussion about brands and what they stand for…
  • 10:11 AM Jason Petermann - Discussing what irritates us about customer service…
  • 10:14 AM Jason Petermann - Everyone giving their impressions about places they like and why they have won our loyalty…
  • 10:14 AM Jason Petermann - My example was Apple and their great service (sorry PC users)
  • 10:16 AM Jason Petermann - Zaapos, Apple, Nordstroms and some mom and pop shops have been mentioned as places that have WOW’d people…
  • 10:17 AM Jason Petermann - “It takes a lot to WOW us these days..”
  • 10:18 AM Jason Petermann - “Reality: We expect what we do because there is value attached to customer service”
  • 10:18 AM Jason Petermann - “It gives a sense of worth, and we are all created with a desire to have that communicated to us”
  • 10:19 AM Jason Petermann - Guests who are showing up at our churches are expecting the same thing in a church
  • 10:20 AM Jason Petermann - It takes two years or less for someone to come to Christ, and their circle of friends all become Christ followers… not because of our evangelism, but because we put our selves in the Christian bubble
  • 10:20 AM Jason Petermann - We come to church, and our life values are different from those that are just starting their journey towards Christ
  • 10:23 AM Jason Petermann - When we figure out where we are, only then can we chart a course to where we want to be
  • 10:23 AM Jason Petermann - Our guests come in at where they are, our job is to meet them there, and help them get to where they need to be
  • 10:24 AM Jason Petermann - Using the illustration of the feeding of the 5000…
  • 10:25 AM Jason Petermann - Jesus was meeting people where they are, but, He was demanding so much more
  • 10:26 AM Jason Petermann - People stopped following Jesus when he told them all they wanted was a free meal, but He wanted more.
  • 10:27 AM Jason Petermann - Jesus met people where they were at, but constantly wanted more for them
  • 10:27 AM Jason Petermann - Jesus had people keep coming back because of the miracles… they kept coming back…
  • 10:28 AM Jason Petermann - Our churches should desire to see people keep coming back, not matter what the reason… good band, great coffee entertaining speaker… we just want them to come back
  • 10:29 AM Jason Petermann - Example: Granger has tube slides to get kids down into their class… the kids love it, and want to come back… Parents like McD because the kids go and play and give the parents a 20 minute rest…
  • 10:30 AM Jason Petermann - the kids will love to come to church, and if the kids love it, the parents are happy
  • 10:30 AM Jason Petermann - We don’t care why they come back, we just want them to come back
  • 10:31 AM Jason Petermann - Another video…
  • 10:32 AM Jason Petermann - Video is about people and their worth
  • 10:32 AM Jason Petermann - powerful message!
  • 10:34 AM Jason Petermann - pregnant teen, co-worker, neighbor, mechanic… they are more than that. They are people searching for something… people with needs
  • 10:34 AM Jason Petermann - wow… great video…
  • 10:36 AM Jason Petermann - Your pastor will do a great job communicating the message of Jesus, but our guests who have experienced a great welcome, who have experienced a feeling of worth, have experienced the message the pastor will speak in person
  • 10:37 AM Jason Petermann - People do matter!
  • 10:38 AM Jason Petermann - We should stop at nothing to make sure that people know they matter!
  • 10:38 AM Jason Petermann - Who are our guests?
  • 10:39 AM Jason Petermann - What is our demographic?
  • 10:39 AM Jason Petermann - The people around your church will shape how you do ministry…
  • 10:39 AM Jason Petermann - So, how do we speak to that audience?
  • 10:39 AM Jason Petermann - We have to pay attention to them…
  • 10:41 AM Jason Petermann - Another video about people and their needs…
  • 10:41 AM Jason Petermann - everyone has their own set of needs that they are looking for answers about
  • 10:44 AM Jason Petermann - Two ways to understand your guests perception: 1. Ask them!
  • 10:44 AM Jason Petermann - Ask them: with a weekly communication card…
  • 10:45 AM Jason Petermann - Ask some people from the community to be “secret shoppers”
  • 10:48 AM Jason Petermann - the challenge with asking your guests is that you have to listen to them
  • 10:48 AM Jason Petermann - We must stop and listen… it will help us to serve them and meet them where they are
  • 10:48 AM Jason Petermann - 1. Ask them… 2. Be the guest…
  • 10:49 AM Jason Petermann - We do not see a lot of the stuff because we are their every week…
  • 10:49 AM Jason Petermann - brand new people notice everything!
  • 10:50 AM Jason Petermann - Smudges on the window… tissue gone in bathroom…
  • 10:50 AM Jason Petermann - So, we should go to another church and pay attention to everything… make notes about what you feel and experience
  • 10:51 AM Jason Petermann - Then, go back to your church, and you will be able to notice some things.
  • 10:52 AM Jason Petermann - web site to check out: guestreflections.com
  • 10:52 AM Jason Petermann - they will send people out to your church to be secret shoppers… a mix of church and non-church people
  • 10:52 AM Jason Petermann - if we get it right for unchurched guests, everyone will have a great experience
  • 10:53 AM Jason Petermann - if we focus on church people, the experience will not be as great for the unchurched… church people have a different value system
  • 10:54 AM Jason Petermann - It is not fun or easy to hear what people say, but it is necessary so we can do better!
  • 10:56 AM Jason Petermann - Great illustration using Disney and their focus on how to serve people…
  • 10:56 AM Jason Petermann - Question they ask is, what photos do we want in their family albums… what do we want it to look like at the end of their vacation…
  • 10:57 AM Jason Petermann - We should ask the same in church… begin with the ending that you want, and work towards that…
  • 10:57 AM Jason Petermann - what “pictures” do we want in peoples lives when they leave our services…
  • 10:58 AM Jason Petermann - Define the experience before the experience happns
  • 11:02 AM Jason Petermann - What do you want people to say Monday about the experience they had on Sunday…
  • 11:03 AM Jason Petermann - we have to be intentional about making sure that people will say what we are hoping they will say by making things happen to give them that experience…
  • 11:04 AM Jason Petermann - end of first session… session two in a bit!

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I will be covering GCC worskshops

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