11:23 AMJason Petermann – Session #2 about to start… Mark is taking some questions right now. One question was about financing the WOW! factor in your church… his answer? The people of your church provide the wow… great answer!
11:31 AMJason Petermann – Question about how to care for the older people of the church while trying to reach people…
11:33 AMJason Petermann – Mark answered this way… at some point, people have to realize that coming to the church and being a part of the church are two different things. if you are coming to the church, everything GCC does is about you, if you are a part of the church, then everything is about others… big difference in focus.
11:34 AMJason Petermann – Not everything done appeals to everyones taste, but it is all a part of the focus of reaching people and helping them take their next step…
11:40 AMJason Petermann – starting now… first topic: we need to identify the distractions BEFORE your guests are distracted
11:41 AMJason Petermann – Illustration – you could go a place to eat that had the greatest food in the world, but if the service is bad, you do not focus on the food, you focus on the poor service… that is all you think about
11:42 AMJason Petermann – It is the same in our churches, you can have the greatest message in the world (and we do – the Gospel of Jesus Christ!) but if their is a distraction, that is where the focus will be.
11:44 AMJason Petermann – Distractions in the church are not about profit and loss like in a company, distractions in the church are about eternity…
11:45 AMJason Petermann – People that come to church need to hear what God is speaking to them about, without distraction…
11:45 AMJason Petermann – We need to remove distraction so people can see jesus
11:46 AMJason Petermann – In medical field, there are red rules and blue rules
11:46 AMJason Petermann – red rules cannot be broken… it is a matter of life and death
11:47 AMJason Petermann – blue rules exist to maintain organization and order…
11:50 AMJason Petermann – Some of the rules we have in church are blue rules but we treat them as red
11:50 AMJason Petermann – we have to communicate to our volunteers which rules are blue and which ones are red so that they know
11:50 AMJason Petermann – if we do not, they will treat all rules as red rules
11:55 AMJason Petermann – Our teams need to be empowered with the Golden Rule, and to act according to the guests need at the moment
11:56 AMJason Petermann – Only Nordstrom rule: Use your good judgment in all situations. There will be no additional rules…
11:57 AMJason Petermann – Good question: what rules are keeping people from coming to your church?
11:57 AMJason Petermann – showing a video clip
11:58 AMJason Petermann – Sometimes we are the WOW! busters
11:58 AMJason Petermann – 5 things you do not want to hear from your team…
11:59 AMJason Petermann – 1. I did not know I was serving today
12:00 PMJason Petermann – Someone needs to own the schedule to remind the volunteers
12:00 PMJason Petermann – people do forget, life happens in between times when people serve
12:00 PMJason Petermann – 2. What is wrong with what I am wearing…
12:01 PMJason Petermann – Your guests are coming in asking, “Is there anyone here like me?”
12:02 PMJason Petermann – People need to be who they are… so your teams need to be themselves. You will get a good representation of people that way. Just expect neatness…
12:02 PMJason Petermann – State the expectations to your team
12:03 PMJason Petermann – 3. You don’t need me
12:03 PMJason Petermann – people need to know that they are important. we need to communicate value to them as a team member
12:06 PMJason Petermann – Let people know that you are expecting them to be there for the assignment. That communicates value and importance of them being there
12:06 PMJason Petermann – 4. Are we done yet?
12:07 PMJason Petermann – Like the person at Wal-Mart when you ask how they are and they say “I will be better in 15 minutes when I get off”
12:07 PMJason Petermann – that makes the customer feel like they do not want to be there to serve them (and they are getting paid)
12:08 PMJason Petermann – our volunteers need to communicate that they LOVE being there… that gives the guest a feeling of confidence in their decision to be there
12:10 PMJason Petermann – 5. They, them and you guys
12:10 PMJason Petermann – that communicates a lack of ownership from your volunteers
12:11 PMJason Petermann – everyone that belongs to the church is on the team… it is we and us
12:12 PMJason Petermann – These comments create distraction and bust the WOW experience that guests should have!
12:13 PMJason Petermann – In the first ten minutes we want our guests to say the are impressed
12:14 PMJason Petermann – when they can say that, it means that distractions have been removed and we have communicated value
12:14 PMJason Petermann – Our churches have competition…
12:14 PMJason Petermann – it is NOT the church down the street
12:15 PMJason Petermann – it is any experience that our guests have that bring them a WOW experience
12:16 PMJason Petermann – people compare experiences to other great experiences… it sets a level of expectation
12:17 PMJason Petermann – when people come into our churches, they will compare it to some other experience
12:18 PMJason Petermann – The church should be the pinnacle of a WOW experience for people…
12:20 PMJason Petermann – the experience that people have in our church on the weekend should make them want to come back next weekend. That is the next BIG step for unchurched people
12:21 PMJason Petermann – time for a table discussion..
