• 2:46 PM Jason Petermann – Session 4 about to start in 10 minutes…
  • 2:54 PM Jason Petermann – a little Q & A for now…
  • 2:57 PM Jason Petermann – Granger does a Voluntour every 6 weeks.
  • 2:58 PM Jason Petermann – Voluntour gives people the opportunity to see different ministries to see where they might be interested
  • 3:04 PM Jason Petermann – now, on to training
  • 3:04 PM Jason Petermann – uses the acronym “hello”
  • 3:04 PM Jason Petermann – H – Hello
  • 3:06 PM Jason Petermann – people needed to be acknowledged quickly and genuinely
  • 3:07 PM Jason Petermann – It is awkward for someone to walk in and no one say anything to them…
  • 3:10 PM Jason Petermann – Read people’s body language to know what they are expecting… to shake hand or not..
  • 3:14 PM Jason Petermann – acknowledgment gives worth and value
  • 3:15 PM Jason Petermann – a lot of discussion on this point
  • 3:18 PM Jason Petermann – e – engage
  • 3:19 PM Jason Petermann – when you engage, you drop everything that you are going
  • 3:19 PM Jason Petermann – you need to focus on the individual
  • 3:20 PM Jason Petermann – when you do not keep eye contact, it communicates that other things are more important…
  • 3:22 PM Jason Petermann – our team needs to realize they are there for other people, that has to be their focus
  • 3:24 PM Jason Petermann – we want people to develop community while serving, but they also need to keep guests priority
  • 3:24 PM Jason Petermann – l – listen
  • 3:25 PM Jason Petermann – make eye contact
  • 3:25 PM Jason Petermann – l – listen some more
  • 3:25 PM Jason Petermann – REALLY listen!
  • 3:28 PM Jason Petermann – Listening may mean that we need to ask some questions to help them
  • 3:30 PM Jason Petermann – o – offer assitance
  • 3:34 PM Jason Petermann – escort people, do not point
  • 3:34 PM Jason Petermann – find out where the kids need to go (want to go)
  • 3:36 PM Jason Petermann – if a team member cannot escort, they need to hand-off
  • 3:36 PM Jason Petermann – a hand-off is a great way to introduce a guest to other people
  • 3:51 PM Jason Petermann – Mark is finishing up… with a video
  • 3:56 PM Jason Petermann – great video of someone who experienced life-change because of the First Impressions team… what a story!
  • 3:56 PM Jason Petermann – end of session 4!
  • 3:56 PM Jason Petermann – Will be blogging Lasting Impressions tomorrow!

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